Pearl Advisory Group (PAG) is a contact centre consulting firm specializing in operational assessments, process optimization, and reengineering. PAG also provides training and seminars in Contact Centre Operations (eg. Work Force Management), Benchmarking, and Contact Centre Best Practices.

PAG Consultants, with over 45 years of experience, have helped many contact centres with assessments and improving their operations. How can PAG help you and your contact centre? This website provides you with basic information about our services as well as our approach to consulting.

• Need to know more about us? Who we are and what is our approach? Then take a look at the About PAG section.
• To get more information about our consulting work and how we can assist you with improving your contact centre operation, take a look at the Consulting Services section.
• In the Training Services section you can read about our current courses and find out how we can design specific courses and workshops to match your needs.
• The Resource Centre provides you with a series of articles as well as a complete list and description of processes that make a contact centre work effectively.