Pearl Advisory Group (PAG), established in 1997, is a Canadian firm specializing in “Customer Care” and “Contact Centre” consulting and training. Since inception PAG has been serving clients in Canada, U.S.A and Europe in both monopoly and competitive environments.

PAG was created to assist companies in maximizing the value of their contact centres by providing:

• Customer care expertise
• Process optimization
• Process design for new capability
• Change management
• Benchmarking
• Research

To find out more about the company, its founders and their approach to consulting, please visit the following pages:

• Our Goal tells you about our mission and our commitment to you.
• The section on Founders gives you the background about our two founders.
• Our Approach explains our philosophy of customer care and how we apply this philosophy to contact centres.
• We back our mission and our commitment with our Service Guarantee.