PAG training courses are designed in response to our clients needs for a reliable and efficient source of learning from subject matter experts.  The purpose of these courses is to efficiently and effectively provide necessary skills and knowledge to successfully complete required tasks in any specific area of a contact centre.

Currently Pearl Advisory Group offers the following in-house courses.  Other courses can be designed for your specific initiatives:

• Foundations of Contact Centre Management (3 days)
• Fundamentals of Workforce Management (1 day)
• Workforce Management – Planning (1 day)
• Workforce Management – Forecasting (1 day)
• Workforce Management – Scheduling (1 day)
• Workforce Management – Intra-Day (1 day)
• Analysis Tools and Techniques for Contact Centres (1 day)